FAQ - Account

General •  Payment •  Account •  Connection

• I have registered but haven't received a confirmation email
• What kind of payment methods do you offer?
• I have just bought some credit but my account balance is not updated?
• My order status shows "COMPLETED" but no credits are added to my account?
• Can I get Actionvoip in my favorite language?
• Where can I view and change my Actionvoip customer details?
• I want to change the country in my invoice address.
• Are there any other charges to pay?
• Can a company sign up?
• How much will I be charged for my calls?
• How long does my credit last for calls?

I have registered but haven't received a confirmation email^ top

Should you not receive our subscription email due to spam filters for example your registration may still have been successful. Please try an hour after registration if you can make calls using Actionvoip.

What kind of payment methods do you offer?^ top

Actionvoip offers various ways to pay, including major credit/debit cards, banktransfers, PayPal, Moneybookers and depending on where you live various local payment methods. Click here to see a list of payment methods offered in your country. Or login to your account and select "buy credit" to see which payment method suits you best. Should your preferred method of payment not be included you can also check Moneybookers or Paypal as they offer even more local payment methods.

I have just bought some credit but my account balance is not updated?^ top

Account balances are updated centrally, so you may need to wait a couple of minutes in order to get the most accurate update.

If you have just placed a new order please ensure you check your payment status by signing in to your account and checking your purchases. Only orders that are listed as "Completed" will appear in your balance.

One suggestion is that you place a call even if the purchased credit isn't showing yet. Often the balance shown can take longer to update but calls can still be made. If your call goes through successfully the balance will be updated immediately.

My order status shows "COMPLETED" but no credits are added to my account?^ top

In some cases customers have experienced longer than expected delays in between orders being processed and credits appearing in balances. Generally it should only take minutes, but in a small number of cases customers may have to wait longer for their balance to reflect the purchase.

You can always check your order status in the My Purchases section of your personal pages. We suggest you attempt to place a call even if the purchased credits have not appeared yet. In some cases the shown balance may take some time to update and placing a VoIP-Out call can often trigger an immediate update. If your order is listed as "Completed" you WILL receive your credits.

Can I get Actionvoip in my favorite language?^ top

In the application, select "Tools" -> "Select Language". You can now choose from various popular languages.

Where can I view and change my Actionvoip customer details?^ top

If you wish to change your personal details please login and select 'Your invoice address' to update your account. Please note online changes may take up to an hour to be processed and may not show immediately on your account. Please be patient and check your account in an hour to see if the changes have been processed.

I want to change the country in my invoice address.^ top

Unfortunately this is not possible for technical reasons. If you want to change the country where you registered, you will need to download and install the program again.

Are there any other charges to pay?^ top

There are no registration or administration charges. The advertised tariff for each destination is all-inclusive. If you make a phone-to-phone call you will be charged a 5 eurocent starting fee.

Can a company sign up?^ top

Yes. The payment conditions and how the service works is exactly the same as for residential customers.

How much will I be charged for my calls?^ top

Calls will be charged at the applicable tariff for the destination you are calling. Rates are in Eurocents per minute and calls are rounded up to next minute. Apart from that there are no other charges; no subscription, registration, or administration fees! If you make a phone-to-phone call you will be charged a 5 eurocent starting fee.

How long does my credit last for calls?^ top

The credit you have purchased will NOT expire.